Politique de remboursement
Last updated: November 5, 2026
Returns and cancellations
Return eligibility depends on the items in your order.
Where a return is accepted, the item must be kept in its original packaging as received, and we will provide return instructions.
You may request a return within 2 days after your item is delivered.
Returns are accepted only for damaged, defective or wrong items. As proof, send a photo of the damage showing the date it was taken (date-stamped photo), together with your order number, to info@purvita.life within 2 days of delivery.
Return shipping is free, and we will provide a return label.
You can request cancellation or removal of items from your order until the item is shipped.
How to start a return or cancellation
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
To start a cancellation request, contact us.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@purvita.life or use the contact details in our contact information policy.