Politique d’expédition
Last updated: November 4, 2026
Thank you for shopping with Purvita Elderberry. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Except as otherwise stated on our website, orders are processed within 1 business day (excluding holidays).
Orders placed after noon or on weekends and holidays may begin processing the next business day.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.
Shipping costs
Canada: flat-rate shipping of $20.95 CAD per order. Orders over $150 CAD ship free.
United States: flat-rate shipping of $30.95 USD per order. Orders over $200 USD ship free.
Shipping rates are shown at checkout before you pay.
Canada customs, taxes and other applicable fees
Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We ship to Canada and the United States. Product availability differs by country (see "Shipping to the United States" below).
Shipping to the United States
Only our elderberry concentrate (single bottle, 2-pack, 4-pack and 10-pack) ships to the United States. All other products, including the variety pack, are currently available in Canada only.
All our products are made in Quebec, Canada. US orders may be subject to customs duties, tariffs, taxes and brokerage fees. These are the purchaser's responsibility and are charged in addition to shipping, including on orders that qualify for free shipping.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Questions?
Contact our team at info@purvita.life or use the contact details in our contact information policy.